Friday, June 20, 2008

EXCLUSIVE: Time Warner Cable Turns to Outsourcing in KC, Layoffs Possible

Time Warner Cable, fresh from their spin off from the media giant Time Warner, is claiming to be having problems keeping their customer service call center in Kansas City adequately staffed.

Anonymous tipsters tell us the company has already begun outsourcing several functions of their KC call center. They also tell us they've already been having problems with one of these companies and are looking for a replacement.

While they say layoffs have not been officially announced, the rumors are circulating among the employees. Projected revenue goals have fallen short and the company is blaming the slowing economy, which is often code for expect layoffs.

Meanwhile the company continues to enjoy their duopoly position in the KC high speed Internet space racking up well over 200,000 high speed cable customers. We're wondering just how many of these clients will be subject to TWC's new metered pricing plans which are meant to keep customers off streaming video sites like hulu.com and suckling on TWC's teet for their TV fix.

The good news for TWC is that their largest competitor, AT&T, is considering the same thing by changing to a usage based pricing model for their high speed DSL service in an effort to help keep Internet competition away from their new Uverse IPTV service. Even better for TWC, they doen't seem to be having any problems maintaining and even gaining new cable TV customers in KC despite AT&T's increased Uverse rollouts in the area.

5 comments:

Anonymous said...

Is it outsourcing or offshoring?

James said...

It was unspecified. We've seen the cooberating proof and the companies being used are not specified, nor is there any indication of when the oputsourcing began.

We're more concerned with the fact that KC will be losing more jobs. Add these to Sprints troubles and we could see the jobless rate in the KC area jump dramatically over the next couple of quarters.

Richard Jennings said...

I have only found good jobs on a few sites lately:

http://www.realmatch.com
http://www.simplyhired.com
http://www.craigslist.com

Lots of employers & recruiters are abandoning the "pay to post a job" model in favor of these free employment sites. So I dont see lots of jobs on the same sites that were popular 5 years ago.

Anonymous said...

James said, " It was unspecified. We've seen the cooberating proof and the companies being used are not specified, nor is there any indication of when the oputsourcing began."

Thanks for the update. BTW, I think you were looking for 'corroborating'.

jocosob said...

They sent their call centers to Central America so this is no surprise.